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Update 07 Dec 2018: As a result of the O2 Network outage on 06 December 2018 some users may be experiencing some network problems. If your unit is displaying a Network Message 4 and has a red flashing light, your unit will need to be reset locally.  There is a small reset button underneath the unit, please hold this button for 5 seconds and allow the unit to reinitialise. This could take up to 30 minutes. For further details on how to reset your unit please click here.

06 Dec 2018: As a result of a major outage to the O2 UK mobile network, we are experiencing some problems to our remote service. We continue to monitor the situation and will update you as it develops. O2 UK’s service status is currently showing:“The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues. All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services. We believe other mobile operators around the world are also affected.”

We apologise for any inconvenience
For a network status update please click here